Simple returns. Real people.

At a glance

Paddles: the 30-Day Play Promise

Play with your Kove paddle for up to 30 days. If you don't love it, send it back and we'll refund the paddle price. Full details are on the Play Promise page.

Accessories: change of mind

Unused balls, overgrips, covers and Starter Kits can be returned within 30 days of delivery for a refund, as long as they're in their original, unopened packaging. For hygiene reasons we can't accept used overgrips or balls unless they're faulty.

Faulty or damaged items

If something arrives damaged, isn't what you ordered, or develops a fault, email us with your order number and a couple of photos. We'll organise a repair, replacement or refund as the Australian Consumer Law requires, and we'll cover the return shipping. Paddles are also covered by our 12-month warranty.

How to start a return

1. Email hello@kovepickleball.com with your order number (it starts with KV-), the item you're returning and why.
2. We'll reply within one business day with the return address and any instructions.
3. Pack the item securely (paddles in their cover, please) and send it with a tracked service.
4. Once it arrives, we'll check it and refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Refunds

• Refunds go back to your original payment method.
• Afterpay orders are refunded to Afterpay, which adjusts or cancels your remaining instalments under its own terms.
• Original shipping costs aren't refunded for change-of-mind or Play Promise returns, but are refunded when an item is faulty or we made a mistake.
• If you used a promo code, we refund the amount you actually paid for the item.

Exchanges

Want a different colourway? The fastest way is to place a new order for the one you want and return the original under the Play Promise. If you'd prefer us to handle the swap, email us and we'll sort it out.